Microsoft Customer Service SpecialistCông ty TNHH ITECHWX

Are you passionate about helping others and have a deep understanding of Microsoft O365? Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.AVAILABLE TO WORK ROTATION SHIFT ON-SITE ( 6AM - 3PM and 1PM - 10PM)