Job Description
Our client is a UK-based Software Consultancy, a Microsoft Gold Partner specialising in product development and digital transformation across US and UK market. We are looking to hire an experienced Microsoft Dynamics 365 CRM Consultant to join its large Microsoft Dynamics CRM projects. The Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the client's processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation. You must have a good knowledge of the CRM series and hold at least one certification in the most current versions.
As a Part of a Collaborative and Entrepreneurial Team, You Will:
• Act as the primary Dynamics & Power Platform subject matter expert on client engagements
• Knowledge on dynamics 365 sales, field service, Project service automation/ Project Operations and portals.
• Drive dynamics CRM implementations through all the project phases including discovery, definition, build, test and deploy.
• Serve as client's main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets client's needs and requirements.
• Design and lead the system architecture process, in partnership with the development team to create, define specifications for and implement customisations for any custom code or data migration requirements using SSRS.
• Good experience and knowledge on Power Automation
• Interact with clients to understand business requirements.
• Demonstrate MSCRM solution capabilities to the client.
• Conduct business process analysis and create Fit/Gap report.
• Create Solution design to address client business, interface, and performance requirements.
• Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions based on MS CRM, 3rd parties and customizations.
• Create functional requirement and functional design for customizations.
• Create estimates for implementation tasks.
• Learn our client's business, their organization, systems, challenges, and goals.
• Craft the technical vision by mapping requirements to technical capabilities
• Build prototypes and proof of concept (POC) to validate technical and solution decisions.
• Lead client facing and internal training (technology training and/or application specific training)
• Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demos.
• Be an innovator who can create innovative solutions using out-of-the-box thinking
• Assist sales and presales teams to prepare proposals, participate on client presentations and support
business development and the sale of professional services when necessary.
• Estimate and design staffing for proposed solutions.
