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Mô tả công việc
Responsibilities
- Ensure agent adherence to policies for attendance, established procedures etc.
- Be responsible for leading the Customer Success team, conducting one on ones with other team members, analyzing churn and usage data and developing best practices for our customers.
- Prepare monthly/annual results and performance reports
- Develop training documents that support success operations
- Answer questions from team members, motivate and encourage agents through positive communication and feedback
- Devise and/or recommend ways to optimize procedures
- Work closely with Customer Support team in to solve problems collaboratively
- Keep management and internal departments informed on issues and problems
Yêu cầu
Qualifications
- An enthusiastic, energetic, sales oriented and proactive person who works well in a fast-paced, dynamic team environment.
- Tech-savvy and eager to learn about technology products
- Experience selling/communicating functionality and how this functionality adds value to organizations.
- Experience onboarding customer organizations and maintaining those relationships throughout the customer lifecycle
- 5+ years of customer success experience in SaaS organization.
- Proven work experience as a team leader or supervisor, at least 2 years.
- Healthy command of English (listening, reading, writing, reading)
- Good presentation skills
- Have knowledge about e-commerce and B2B
Interpersonal, listening skills
- Strong written/verbal communication skills
- Data collection and ordering
- Stress tolerance
- Able to work during weekends and holidays
Benefits
- Have the opportunity to work with overseas clients
- Join the dynamic, young, and friendly project team
- Have a stable career path
- Attractive salary, based on skill and experience - 13-month bonus program
- Additional bonus performance-based bonus in addition to the 13-month bonus
- Regular technical & soft skill training
- Providing Free coffee, tea, candy.
- Happy events: kick-off, birthday, Moon party
- Technical seminar in the company
- Support for all sports activities: Football, Yoga,..
- Yearly company trip
- Salary raises or bonus by work performance per 12 months
- Premium PIT insurance package
- Premium annual health checkup package
- All insurances according to Vietnamese Labor law
Thông tin khác
Job Location
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Date posted
[protected info]
Apply now
Thank you for submitting your application. We will contact you shortly!
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thỏa thuận
