Mô tả công việc
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert)
Assists in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of team.
Take production calls as well as escalated calls.
Yêu cầu
Associate or bachelor's Degree in related field from a four-year college or university with 2 years of relevant experience preferred
Strong communication skills, both written and verbal
Fluent in Korean Topik 5 and above
Proficiency in Microsoft Office
Flexibility on 24/7 environment
Quyền lợi
Benefits
Full social insurance coverage in accordance with labor law.
13th month salary
Free annual health check-up (once per year).
Public holidays and 14 annual leave days per year.
Annual company trip and team-building activities.
Career Development & Working Environment
Opportunity for performance evaluation and internal promotion to higher positions.
Professional training provided before officially starting the job (training period is fully paid).
Company-provided laptop/computer, mobile phone, and necessary working tools.
Modern working environment with relaxation area, café, and fully equipped cafeteria.
Thông tin khác
Thời gian làm việc
5 days working
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: QTSC1, Quang Trung Software Park, District 12, Phường Trung Mỹ Tây (Quận 12 cũ)