Nhân viên chăm sóc khách hàng (chuỗi nhà hàng)

Pasteur Street Brewing Company

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 25/05/2024

Chi tiết công việc
Giới thiệu công ty

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Việc làm Nhân viên chăm sóc khách hàng

khách sạn english

Mô tả công việc

JOB OVERVIEW:
We are seeking a dedicated and experienced Customer Service
candidate will play a key role in managing customer interaction
elevating our overall customer service experience. This role
outstanding service and fostering customer loyalty.
DUTY & RESPONSIBLE
1. Customer Interaction:
Make phone calls to existing and potential customers, ensuring a personalized and positive experience.
Respond promptly and professionally to customer inquiries, providing information about taproom availability, events, and promotions.
Handle and resolve customer complaints or issues with efficiency and diplomacy
2. Booking Management:
Receive and process taproom booking requests.
Coordinate with taproom managers to ensure accurate availability information.
Confirm and communicate booking details to customers, providing necessary information for a smooth experience.
3. After-Service:
Gather feedback from customers and analyze trends to improve service quality.
Implement improvements based on customer feedback to enhance overall satisfaction.
Resolve any post-event issues or concerns promptly
4. Upscale Telesales
Utilize upselling techniques to promote additional services, memberships, or products during custom interactions.
Find, develop, and maintain strong relationships with key decision-makers across targeted company
Collaborate with the commercial team to identify opportunities for upselling and cross-selling

Yêu cầu công việc

JOB REQUIREMENT
Proven experience in customer service, with at least 1-2 years' experience in the same position
Exceptional communication and interpersonal skills, fluent in English.
Strong organizational abilities with attention to detail.
Ability to handle challenging customer situations with tact and professionalism.
Familiarity with the craft beer industry and enthusiasm for our products.
OTHER REQUIREMENTS
Flexible as required to work evenings as required.
Proficiency in Microsoft Office, familiar with any CRM system for managing customer interactions and bookings

Quyền lợi được hưởng

13rd Month Salary: According to Labor Code and Company Policy
Transportation and Travelling Fees: In accordance with the policy of the Company.
Insurances: Compulsory Social Insurance, Health Insurance and Unemployment Insurance are in accordance with the applicable law of Vietnam. Beside this, you will be covered by the Health Care Insurance paid by the Company.
Public Holidays: You will be entitled to 10 days of Public Holidays fully paid in accordance with the Labor Law of Vietnam.
Annual Leave: You will be entitled to 12 days of Annual Leave during one full year of employment.
Company Trip: In accordance with the policy of the Company.
Discount Policy: You will be eligible to the current Company policy and benefits applied for employees at Pasteur Street Craft Beer Trading Restaurant Service JSC

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Giới thiệu công ty Xem trang công ty

Pasteur Street Brewing Company (PSBC) brews American style craft beer using the highest quality ingredients from Vietnam & around the world. Using American hops, European Malt, & exotic Vietnamese Ingredients, PSBC creates award-winning beer in Saigon, Vietnam. Look for the Pasteur Street beer...

Quy mô công ty

Từ 101 - 500 nhân viên

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