Nhân Viên Chăm Sóc Khách Hàng Sau Bán Hàng

1. Be responsible for handling after-sales issues on e-commerce platforms such as Vietnamese TikTok and Shopee, including customer inquiries, complaint handling, return and exchange processing, etc., to ensure customer satisfaction.
2. Respond to customer messages and emails in a timely manner, answer customer questions, and provide professional solutions.
3. Follow up the processing progress of after-sales orders, coordinate with the warehouse, logistics and other departments to ensure that after-sales issues are resolved in a timely manner.
4. Collect customer feedback, analyze the causes of after-sales problems, and make improvement suggestions to enhance the customer experience and service quality.
5. Assist in handling customer disputes and maintain the company's good image and reputation.
6. Regularly organize after-sales data, make reports, and provide data support for the company's decision-making.
7. Collect and organize typical user questions every day, and develop the best response 话术 for different problems, form a customer service standard operating procedure (SOP), and continuously optimize it. Report the updated content from last week at the weekly meeting.