nhân viên Customer Service Representative full-time 2024

COMPANY INTRODUCTION
The Company
Olaben is a fast growing premium activewear brand that motivates people to live mindfully and reach their full potential. We have a sub-brand 'Olaben Nutrition' supplying healthy snacks and food to the Vietnamese market. Our focus is on quality and elegant designs, utilising eco-friendly materials and ethical production processes which is why our customers, including celebrities and influential yogis, love Olaben. As a company we stay true to our core values of passion, perseverance, and grit. We strive to embody an authentic workout lifestyle, promoting personal responsibility, entrepreneurship, and inclusivity.
Customer Service Representative
Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales); Hành chính, Nhân sự - Địa điểm: Hồ Chí Minh - Mức lương: Thỏa thuận - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
Your Responsibilities:
As a Customer Support Agent you will play a crucial role in maintaining high levels of customer satisfaction by providing timely and effective support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a smooth and positive customer experience.
Customer Interaction:
Respond to customer inquiries via Zalo, email, chat to all Olaben's E-commerce platform Tiktok, Shopee, Lazada, and phone promptly and professionally.
Ensure all incoming chat requests from customers are acknowledged, owned, handled within agreed time, and handled professionally leaving a high customer experience.
Confirm and update order details with the highest quality and time service levels to increase the chance of successful deliveries.
Provide customer assistance in all operations related to orders, at each stage of the shipment, payment, return and refund processes coordinate with internal teams to ensure all SLAs are met at each stage of the shipment, payment, return and refund processes.
Problem Resolution:
Take 100% of incoming calls, chat, solve incoming issues, answer as fast as possible to customers, no matter the topic, and with the objective of a first touch solution.
Investigate and troubleshoot customer issues, providing effective solutions or escalating to the appropriate department when necessary.
Proactively identify and address potential issues to prevent customer dissatisfaction.
Feedback Loop/ Customers Feedback:
Entralize customer feedback and recurring issues to the relevant teams to contribute to product/service improvements.
Collaborate with cross-functional teams to implement solutions and improvements based on customer feedback (Swear work with Marketing, Creative and Ops team, Nutrition work with R&D, Production & Ops team).
4. Sales:
Track and manage post-sales orders reach out to customers to consult, advise, and assist customers with new products, promotion and campaigns.
REQUIREMENTS
High school diploma or equivalent.
Good written and spoken communication skills: Speak clearly, clearly, fluently, creating sympathy for the listener.
Strong problem solving ability.
Ability to work independently and withstand pressure.
Experience with social media and CRM platforms preferred.
Having experience in customer service and fashion sales is an advantage
English proficiency
BENEFITS
Competitive salary & compensation package
Beautiful working environment in a premium and up-market location and environment
Young, dynamic and growing team and company - providing a lot of growth opportunities
High level of autonomy & responsibility to drive change.
Working place:.
Address: 6 - 8 Giang Van Minh, An Phu, District 2, HCMC.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 10/5/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW