Mô tả công việc
Accurately enter and manage reservations in the system.
Provide customers with clear and updated information on room availability, pricing, promotions, and policies.
Promote additional services such as upgrades, transportation, or dining to increase revenue (upselling).
Monitor room inventory and coordinate with relevant departments (front office, housekeeping, etc.) to ensure availability.
Send booking confirmations, invoices, and other relevant documents to customers.
Handle modifications, cancellations, and special requests promptly.
Resolve any customer complaints or issues related to reservations in a professional and courteous manner.
Maintain updated and organized records of bookings and guest profiles.
Prepare daily, weekly, or monthly reports on reservations and occupancy rates as required by management.
Yêu cầu
At least 6 months of experience in a similar role is preferred.
Strong communication and interpersonal skills.
Familiar with reservation and property management systems.
Basic computer proficiency (MS Office).
Good command of English (both written and spoken). Additional languages are a plus.
Ability to work independently and in a team.
Strong attention to detail and problem-solving skills.
Willing to work under pressure and during peak seasons.
Quyền lợi
Attractive Salary
Meals Provided
Housing allowance policy - Applicable to employees whose permanent residence is outside Phu Quoc
Translation: Commuting allowance policy - Applicable to employees with permanent residence in Phu Quoc.
Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
Annual leave as regulated by the Labor Code.
Full Insurance Coverage - Social, health, and unemployment insurance in compliance with labor laws
Professional Development - Training opportunities and clear career advancement paths
Friendly Work Environment - Supportive team, open communication, and strong company culture
Thông tin khác
Số lượng
2
Nơi làm việc
Quận 10 - TP HCM, Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
[protected info]:34
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Quận 10 - TP HCM, Huyện Phú Quốc - Kiên Giang