Nhân Viên Full-time: Junior Customer Support Officer - Call Team (Night Shift) & Junior Customer Support Officer - Email Team (Night Shift) 2024 (Mức Lương: 10,000,000 - 16,000,000 VNĐ/ Tháng)

COMPANY INTRODUCTION
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
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Why choose Crossian?
Attractive income (competitive salary, monthly unlimited incentives, annual performance bonus).
Clear career roadmap, chance to be promoted and rotate.
High-end working environment (central location, modern equipment, lunch/ drink/ snack).
Premium healthcare insurance.
Fair, transperant and open working environment/ culture
Junior Customer Support Officer - Email Team (Night Shift)
Tính chất công việc: Toàn thời gian - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Bán hàng (Sales); Khác; Hành chính, Nhân sự - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng
JOB DESCRIPTION
Answer and address a high volume of incoming email or chat inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Collaborate with the sales and fulfillment teams to inform customers of delayed supplies or issues hindering on-time fulfillment and suggest item substitutions when necessary
Adhere to performance metrics to meet service level expectations and assigned KPIs
Participate in constructive quality feedback sessions with managers to enhance performance
REQUIREMENTS
Bachelor Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
Have at least 1 year of experience in customer service support; preference given to candidates from customer-facing sectors or with experience in a start-up environment
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
Ability to handle the stressful situation and establish rapport with the client
Ability to present yourself and the company in a professional manner
Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive salary (10-16M VND)
Full salary during probation
12 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and annual health checkup
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
4 applicants
Junior Customer Support Officer - Call Team (Night Shift)
Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng - Chuyên môn: Bán hàng (Sales); Khác; Hành chính, Nhân sự - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Meet or exceed key performance indicators for call resolution rate, customer satisfaction
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
REQUIREMENTS
Bachelor's Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
1-year experience in a call center or customer service environment, including a minimum of 6 months on night shift
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
Ability to handle stressful situations and establish rapport with the client
Ability to present yourself and the company in a professional manner
Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive salary (12-15M VND)
Full salary during probation
12 days of work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and annual health checkup
Guaranteed 13th-month salary
Quarterly bonus & Year-end bonus as part of our profit-sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities, and other monthly/ quarterly/ annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to the Company's Policy and Vietnam Labor Laws
Please note that we appreciate all applicants' interest; however, we will contact only those candidates selected for interviews.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant