Nhân viên lễ tân đêm (Night Recpetionist)

Posts room charges and taxes to guest accounts.
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
Must have complete knowledge of emergency procedures.
Performs wake-up calls.
Run end of day process in property management software (PMS).
Understand principles of auditing, balancing, and closing out accounts.
Knows how to operate PMS, typewriters, and other front office equipment's.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Understand and knows how to perform check-in and check-out procedures.
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guest relation at all times.