Mô tả công việc
rform check-in, check-out, room changes and other Front Office procedures accurately and efficiently.
Verify guest reservations, registration details, payment information and special requests.
Provide information about the Resort, facilities, services and local attractions.
Respond to guest requests, inquiries and complaints and ensure timely follow-up.
Coordinate with Housekeeping, F&B, Bell Service and other departments to ensure a seamless guest experience.
Maintain accurate guest information and transactions in the hotel system.
Support upselling of rooms, resort facilities and other services when appropriate.
Maintain a clean, organised and professional Front Office area.
Complete shift handover, cashiering and required daily reports.
Follow Wafaifo's service standards, SOPs, grooming and safety procedures.
Perform other duties as assigned by the Guest Relations Supervisor/Manager.
Yêu cầu
Previous experience as a Receptionist / Front Office Agent in a hotel or resort is preferred.
Experience in a 4-5 star hotel or resort is an advantage.
Good command of spoken English.
Strong communication and guest service skills.
Professional appearance and positive attitude.
Good problem-solving and multitasking skills.
Responsible, proactive and a good team player.
Willing to work shifts, weekends and public holidays.
Quyền lợi
5-day working week / 2 days off.
Competitive salary + Service Charge.
Duty meals and uniform provided.
Training and career development opportunities.
100% Salary & Service Charge during probation.
14 days annual leave.
Professional working environment at a 5-star resort in Hoi An.
Thông tin khác
Loại công việc
Nhân viên hợp đồng
Cấp bậc
Nhân viên
Học vấn
Chứng chỉ
Kinh nghiệm
0 - 1 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Tư vấn dịch vụ khách hàng
,
Dịch vụ khách hàng
,
Khách sạn
Thông tin chung
- Thu nhập: 5.5 triệu - 6 triệu
Nơi làm việc