Nhân Viên Lễ Tân khu vực clubInterContinental Hanoi Westlake
Hình thức: Toàn thời gian
Ngày đăng: 26/11/2021
Hạn nộp: 25/12/2021
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
- Greets and assists all guests in a friendly and helpful manner at all times, while attempting to learn and use guest's name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintains an intimate knowledge of departmental standards and procedures
- Performs check-in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with the reservation
- Maintains cashier float and ensures accurate daily report of all money received/sent
- Cashes hotel guest's personal and traveler's checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Responsible and attends to guest's safety box use at all times
- Knowledgeable of all special promotions and procedures for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
- Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist
- Is familiar with other Intercontinental Hotels and Resorts so that guests indicating any next destination on the registration card can be "sold" an onward booking to another InterContinental Hotels
- Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction
- Performs audit balances and prepares all works for audit in an orderly fashion
- When on night shift, checks night report and prepares morning report, along with all necessary preparations for guest arrivals
- Maintains comprehensive knowledge of standard reservation procedures including correct use of forms, reading telex, e-mail, messages, and how to interpret availability sources within the reservation systems
- Maintains exemplary deportment standards of behavior, appearance, and attitude as expected in an IHG Brand
- Takes personal interest and pride to ensure that the guest service work area is kept clean and in an orderly state at all times
- Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP's
Yêu cầu công việc
- Education: High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- Service years in the field: 1 year experience in guest/customer service, or an equivalent combination of education and experience.
- Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read and write English
- Proficient in the use of Microsoft Office and Guest Services related System
- Language: English and Vietnamese
Quyền lợi được hưởng
- Competitive salary
- Service charge
- Social Insurance as law
- Bao Viet Health insurance for personal and family
- 24/7 Accident Insurance
- Rest & Relaxation Allowance
- Relocation assistance
- Repatriation allowance
- Home Leave allowance
- Housing, uniform, meal, and transportation are provided by the resort
Thông tin khác
Địa điểm làm việc
➢ Thị đội An Thới, Khu 2, An Thới, Phú Quốc, Kiên Giang (Kiên Giang)
➢ Thị đội An Thới, Khu 2, An Thới, Phú Quốc, Kiên Giang (Kiên Giang)
Nộp hồ sơ liên hệ
InterContinental Hanoi Westlake
Giới thiệu công ty
InterContinental Hanoi Westlake việc làm
1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Quy mô: Từ 101 - 500 nhân viên
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Thương lượng
Kiên Giang
17/05/2024
Vị trí Nhân Viên Lễ Tân khu vực club do công ty InterContinental Hanoi Westlake tuyển dụng tại Kiên Giang, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Nhân Viên Lễ Tân Khu Vực Club hoặc công ty InterContinental Hanoi Westlake ở các link phía trên
Giới thiệu công ty
InterContinental Hanoi Westlake việc làm
1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Quy mô: Từ 101 - 500 nhân viên