nhân viên quầy giao dịch & tư vấn Dịch Vụ Khách Hàng full-time 2024CÔNG TY CỔ PHẦN DHL ECOMMERCE SOLUTIONS (VIỆT NAM)

COMPANY INTRODUCTION
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit press.ap.dhl.com.
RETAIL OUTLET OFFICER
Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận - Địa điểm: Hồ Chí Minh - Chuyên môn: Bán hàng (Sales) - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Ensure delivery of professional service to all walk-in and account customers at all times.
Proactive selling of DHL services, such as TDD, SII, and PDN, to ensure tap on every business opportunity and acquire optimized revenue
Provide after-sales service to customers by registering special pre-alerts and following up on special customer requests.
Ensure the updated customer information is shared with respective sales, and be responsible for all service-related information being filed and updated.
Answer both walk-in and telephone inquiries.
Provide support in processing the redemption service for the marketing campaign.
Maintain retail outlet clean and tidy.
The incumbent has no direct reports or authority over country lines or functional personnel. Nevertheless, he/she must demonstrate the ability to influence decisions/actions.
REQUIREMENTS
2 years of working experience in the service and sales industry
Bachelor degree
English: Fluent (written and spoken)
BENEFITS
Multifarious benefit programs.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of "Respect and Results".
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CUSTOMER SERVICE ADVISOR
Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận - Địa điểm: Hồ Chí Minh - Chuyên môn: Xuất nhập khẩu, Logistics - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer's varying needs and demands.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to improve DHL's procedures, technology, and service to enhance customers' experience with DHL.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers' needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Diploma in Business (preferable) or equivalent
Fluent in English
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW