Nhân Viên Giám Sát Dịch Vụ Khách Hàng Full-time 2024

COMPANY INTRODUCTION
Founded in the UK in 1855, Savills is a global real estate services provider with over 600 offices worldwide, offering a wide range of services such as property management, consultancy, agency, valuation, investment, and research. Savills Vietnam was established from 1995 with two main offices in Ho Chi Minh City and Ha Noi. Our scale gives us wide-ranging specialist and local knowledge, and we take pride in providing best-in-class advice as we help individuals, businesses and institutions make better property decisions.
Customer Service Supervisor
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hồ Chí Minh - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
SCOPE OF WORK
Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants
Administrative tasks
Receive all calls from residents or tenants
Manage taxi service
Manage information about parking lots
Manage access cards
Manage express delivery service
Provide newspaper for tenants (only applied to office building)
Manage Lost Found service
Send messages and letters to tenants
Provide fundamental information for all tenants (only applied to office building)
Well cooperate with engineering team, security service and janitorial service
Update timesheets, working schedules of staffs
Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc
Manage sub contractors (if required)
Interview and asset customer service officers
Develop and maintain positive attitude in vocational training programs for customer service
Managing tasks
Manage and be responsible for productivity of subordinate staffs
Train customer service officers (if required)
Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed
Report
Create daily checklist for customer service/ front office
Daily logbook
Follow up job requirement list
REQUIREMENTS
REQUIREMENT
Education
Diploma/Degree in Management;
Graduate from College or University majoring in Business Administration, Hospitality or a related field
Communication skills
Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;
PC skills
Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;
Experience
At least 1-years experience in related fields;
Foreign Language
Proficient English (both speaking and writing);
Key characteristics
Excellent communication, interpersonal and writing skills;
Proactive, competent, flexible and willing to learn;
Excellent organizational and time management skills with the ability to multi-task;
Good at writing reports and presentations;
Ability to work effectively under pressure;
Creativity and the ability to utilize initiative;
Good teamwork, analytical and problem-solving skills;
Business related knowledge and a good sense of current issues;
BENEFITS
Full salary social insurance coverage
Personal health insurance
Commitment to 13th-month salary
12 days of fully paid annual leave
Training in relevant tasks and skills in the field of Building Management
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/5/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
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