Nhân viên Sale TA - Làm việc tại Đà Nẵng

• Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel.
• Contact customers via calls or arranged meetings to discover their needs and requirements.
• Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel.
• Answer all correspondence and enquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.
• Provide customers with a list of available services and their accompanying prices and offer discounts when necessary.
• Assist clients in selecting the most appropriate service that best meet their specifications and needs.
• Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement.
• Collaborate with other hotel staff to ensure clients have a good time.
• Monitor the customer service quality of the hotel to ensure customers are tended to appropriately.
• Process and facilitate requests for customized services such as room redecoration, equipment, and switch.
• Coordinate and organize the details of an event such as catering, lodging, seating, and security.
• Resolve and quell misunderstandings within a hotel premises.
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.
• Set annual budgets and implement strategies effective for achieving set targets.
• Conduct assessment of sales performance to make necessary adjustments to increase patronage.
• Report daily, weekly, monthly to the sales manager.