Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
1. Directs and controls all subordinate telephone staff to ensure that all day to day operational matters are handled on time and guest expectations are met
2. Schedules employees to ensure efficient use of human resources
3. Reports system failures and breakdowns and follows up on repair schedules
4. To handle and transfer all incoming calls according to the standards and procedures of the hotel
5. To handle inquiries by providing appropriate information
6. To assist in locating guests and employees when requested
7. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
8. To update telephone guides in the hotel computer system
9. To handle the hotel wake up procedure
10. To take and forward messages accurately and in a timely manner
11. Handles customer complaints if possible, or reports them to supervisors.
12. Assists in the selection, training, and evaluation of subordinate employees
Yêu cầu
1. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
2. Performs additional duties as directed by supervisors.
3. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
4. Is fully conversant with all health and safety, fire and emergency procedures.
5. Maintains a high standard of personal hygiene, dress, uniform, and body language.
6. Is polite and professional in any situation where the image or regulation of the hotel is represented.
7. Attends meetings and training as required by supervisors.
8. Ensures that all activities are carried out honestly, ethically, and within the parameters of Vietnamese Law.
9. Interacts with guests actively soliciting feedback
Quyền lợi
Bảo hiểm theo quy định
Du Lịch
Phụ cấp
Xe đưa đón
Du lịch nước ngoài
Đồng phục
Thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Chế độ nghỉ phép
Chế độ tập thể dục
Thông tin khác
Độ tuổi: Không giới hạn tuổi
Hình thức: Nhân viên chính thức
Thông tin chung
- Ngày hết hạn: 30/04/2019
- Thu nhập: Cạnh tranh
