Nhân Viên Tổng Đài

To ensure that all calls received are answered quickly and that a prompt follow up is done correctly.
To answer all telephone calls promptly and politely using an appropriate greeting. To use guest name and title if known at all times. To use clear speech, manner and diction.
Handles guests needs or requests and reports complaints to Supervisor or Manager.
Assists guests with international calls and directory queries.
Records and controls accurately wake up calls.
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
To answer all telephone calls promptly and politely using an appropriate greeting
Support Guest Service Agent to update guest profie after check-in and guest's profile note when guest have priorities. To ensure all computer data input is accurate and to maintain guest history files ensuring all information is accurate and up to date.
Read the logbook at the beginning of shift , follow up and keep it updated during the shift.