Night Manager

​1. General Mission​Responsible for the night operations of the hotel.
​Represent the management in greeting and seeing off VIP guests, conducting Hotel and rooms inspection regularly during the shift.
​Bring any outstanding points to the notice of the Department Heads and follow up whenever necessary.
​Handle guest complaints.
​2. Technical Responsibilities​To ensure that revenue of the day is completely and correctly accounted for and produce the daily flash revenue report for management distribution.
​To perform end of day closing procedure and initiate back-up process.
​Oversee the preparation of night reports and check them ensuring correctness.
​Ensure correct distribution of morning reports.
​Ensure at all times that all night personnel is in place as well as acting according to their job descriptions.
​Check on outstanding arrivals and departures upon shift begin and action any outstanding matters.
​Detailed check on no shows and next day's VIP arrivals.
​Allocate VIP rooms / others (depending on occupancy) for the next day according to the procedure.
​Monitor on outlets opening early morning and ensure smooth operation.
​After office hours, on weekends and public holidays work on incoming bookings for guests in coordination with Sales and Reservations and ensure prompt distribution.
​3. Human Resource Responsibilities​Check the appearance, grooming and uniform of staff and make recommendations to rectify and correct such appearance on all staff.
​Develop and maintain good employee relations through intelligent interpretation and conscientious application of hotel personnel policies.
​Complete knowledge of hotel's policies and procedures, rules and regulations.
​Complete knowledge of hotel's facilities and services.
​4. Replacement and Temporary Missions​Performs any other duties that may be assigned by superiors.