[NOVOTEL PHU QUOC RESORT] General Manager - Tổng Quản lý (Expat)

Primary Responsibilities
Business Performance
• Discuss with Vice President Operations and establish operating budget and financial forecast for the hotel
• Lead and guide the budgeting process of individual department and adhere to the established guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Hold daily Operations and Monthly Management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for all departments
• Prepare and submit weekly reports to Vice President Operations
Operation
• Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner's representative
• Follow appropriate protocol in communicating with the appointed Owner' representative and keep Vice President Operations informed of such communications
• Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set
• Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.
• Ensure all Marketing and PR Communications are in compliance with Brand Marketing guidelines
• Be present to personally welcome key residents and patrons, and entertain key accounts' representatives
• Communicate in an effective and timely manner with Vice President Operations matters which require his/her attention
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Comply with established guidelines on the hotel organizational structure and reporting lines
• Be visible around the hotel and show an active interest in our colleagues' welfare
Team Management
• Interview, select and recruit Management team
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the management team
• Constantly monitor team members performance, attitude and degree of professionalism
• Work with People & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business