Ocean Operation Supervisor

 Responsible for the daily ocean freight operational activities - import, export, transshipment
 Issuing Debit & Credit Note to customers, internal office & oversea agents for the shipment.
 Responsible for preparing Ocean Report etc.
 Reply to customer's enquiry and overseas offices on a timely basis. All reply is made on the same date
 Responsible for preparing pre-alert document and send out to related parties properly.
1. Handle enquiry from customers and overseas agents/offices on shipment status, schedule and rate quotation efficiently and effectively
2. Responsible for checking pre-alert document, ensuring accuracy and issue debit/credit notes to offices/overseas offices or agents accordingly
3. Provide freight quotes to internal sales personnel and overseas office or agents in a timely manner.
4. Responsible for proper filing of shipping documents and ensure that documents are filed in a timely manner
5. Handle full set of import / export and transshipment documents. This includes but not limit to issuance of House Bill (HB/L), debit notes, credit notes, delivering order and preparing AMS
6. Send pre-alert advice within 7 days after shipment is sailed to overseas offices and agents enabling them to prepare for shipment arrival.
7. Responsible for daily shipping activities including consolidation of container, Less than container load (LCL), Full Container Load (FCL) , booking of shipping space, release of Shipping Order to customers
8. Close follow up on US Janel nominated accounts ensuring shipments are in order and in accordance to shipment schedule.
9. Work closely with Sales Department and Internal offices providing support and services on pricing, carrier space allocation, latest shipment schedule and customer complaints.
10. Maintain good and effective working relationship with co-loaders & carrier to obtain space and good rates
11. Any other projects or duties assigned from time to time