Officer, Counsellor And Support Services

POSITION PURPOSE
This role is responsible for counseling students and parents on various mobility program opportunities, advising them on necessary paperwork, and maintaining accurate records of inquiries;
This role also involves providing administrative supports to ensure the smooth and efficient operation of the International Office's partnership, mobility, and support services functions.
AREAS OF RESPONSIBILITY
• Be responsible for developing, maintaining and providing comprehensive counselling/guidance to prospective mobility students and parents (including academic/ non-academic mobility, transfer, progression programmes, other mobility related opportunities offered to BUV students, alumni and inbound mobility students) to ensure seamless experience in their registration/admission process with BUV/BUV's Partner;
• Proactively update consultation scripts and information resources on BUV's mobility and international opportunities to ensure easy access for prospective stakeholders: students, parents, partners, internal departments;
• Record, follow-up and manage all IO inquiries consolidated from various channels (in-person visits, BUV events, emails) in a centralized system and provide appropriate responses in a timely manner;
• Assist in consolidating and updating news related to IO's Partnerships and Mobility activities for promotional or consultation purposes (including managing the Department's social media pages, web-page, internal information channels..);
• Provide administrative support to ensure smooth and efficient operations of the International Office's partnerships, mobility programmes and support services functions;
• Conduct research or prepare reports as assigned by LM or the IOM;
• Provide support in international engagement activities & projects as assigned by the LM or the IOM.