Công Ty Mỹ Phẩm SKIN AI

COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: E-commerce, Thương Mại Điện Tử, Bán Hàng Online; Bán lẻ, Hàng tiêu dùng, FMCG; Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh; Marketing, Nghiên Cứu Thị Trường, Sự Kiện, Quảng cáo, Truyền Thông, Thiết Kế Đồ Hoạ; Thời Trang, May Mặc, Thẩm Mỹ, Làm Đẹp, Mỹ Phẩm - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info]
We're looking for brilliant candidates to join our hot Silicon Valley startup, Skin AI LLC. Visit this page to get a sense of what our founders do. Skin AI uses data science to formulate a completely customized skincare regimen for every user based on results seen by people similar to them.
As a fast-paced startup, we are looking for candidates who are fully committed to our mission and growth. This is not a job where you simply put in hours - we need someone who thrives under pressure, is driven by results, and is ready to take on a variety of challenges. If you want to learn and grow at an accelerated pace, this is the environment for you, but only if you're prepared to dedicate yourself fully to the team and our objectives. We're looking for individuals who will push themselves and us to new heights, not those seeking a side gig or a laid-back role.
Our platforms: [protected info]
Our Founders' story: [protected info]
CUSTOMER EXPERIENCE AGENT (FULL-TIME | HA NOI & HYBRID | NO EXPERIENCED REQUIRED | PACKAGE FROM 12.000.000 TO 14.000.000 VND PLUS BONUS)
Địa điểm: Hà Nội - Tính chất công việc: Online; Toàn thời gian - Chuyên môn: Bán hàng (Sales); Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
Location: Ha Noi / Hybrid - team meeting offline 2 times per week in Hanoi, flexible locations.
Employment Type: Full-time - No Moonlighting or Part-Time Work Allowed - Must have no ongoing commitments or obligations that would interfere with the role
Job Industry: Skincare - Main Markets: U.S. & Canada.
A DAY IN THE LIFE
After training, develop a thorough understanding of our services, products, and customer service operations in a fast-paced start-up environment, including across multiple e-commerce platforms.
Proactively and promptly address customer queries and resolve issues/requests within SLA across multiple communication channels (Email - 90% and other social platforms - 10%) to ensure the highest level of customer satisfaction & upselling revenue.
Coordinate closely with team members to support tasks related to the customer journey, such as testing new features, managing order fulfillment, handling review improvement initiatives and managing payment processes, including handling chargeback requests.
Learn in-depth skincare knowledge to transition into a skilled skincare consultant capable of providing tailored advice to customers.
Gather customer insights to propose improvements and introduce new features, products, and processes. Collaborate with the team to implement these improvements to enhance the overall customer journey.
Undertake additional tasks assigned by Managers to support teamwork and contribute to achieving team and company goals.
REQUIREMENTS
MUST HAVE
Fluency in written English: minimum 7.0 IELTS writing or equivalent (certificate is not required)
Personal Laptop with decent specs to easily navigate between platforms.
Fresh graduate/Junior - up to 1 year of experience
Trustworthy and reliable, with a high level of honesty and integrity in all tasks
Very detail-oriented and careful with every assignment, ensuring high standards of accuracy and quality in all tasks.
Proactive Attitude: A proactive can-do attitude, thrives on minimal supervision, and exhibits a high degree of responsibility and initiative.
Resilience and a strong work ethic are suited to the demands of remote work
Driven to complete tasks and achieve goals efficiently, leveraging flexible hours to work smartly without adhering to a traditional 9-to-5 schedule.
Patience and the ability to remain calm in stressful situations.
The cover letter & CV must be in English
PREFER TO HAVE
Customer-driven mindset: be able to manage, prioritize, and follow up on customer requests in an organized and actionable manner to achieve the highest level of satisfaction.
Enthusiasm for customer satisfaction, solutions & start-up environment.
Strong passion & knowledge for skincare or experience in the beauty industry is a great plus!
BENEFITS
Standard package: 12 - 14 million VND/month (Base salary + Monthly performance bonus)
Working hours: approx. 40 hours per week (flexible hours - late hours not required) with 1 day rotating shift during the weekend
Probation: 02 months (100% salary)
5 annual sick leaves, and 12 annual paid leaves. Paid national holidays according to Vietnam's official schedule. ($10 bonus for covering national holidays + added paid leave accordingly)
Note: This position operates under a contractor service agreement. As such, the offered amount will be wire transferred monthly in USD, with no additional benefits or paid obligations such as social or health insurance included.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 12/5/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW