[Online-HCM] Công Ty Giải Trí Đa Phương Tiện EMVN Tuyển Dụng Nhân Viên Customer Success Fresher Full-time 2023

POSITION: Customer Success Fresher
Link JD: [protected info]
Reporting line: Business Development Manager
Key Responsibilities
In charge of CS process: On-boarding and On-service for client
On-boarding: Serve as the primary contact for the onboarding of new customers and implement onboarding checklists
On-service:
Build the customer success plan for each client after the onboarding process
Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Master in using EMVN Music Library and actively create playlists for clients based on their usages or create the playlists upon the demand
Represent the voice of the customer to provide input into every core product, marketing, and sales process
Handle the issue related to Youtube, Facebook, and Copyright during the service of the client
Collaborate closely with team members to support renewals and expansion opportunities
Keep updated on the policy of Youtube, Facebook, and Copyright to consult the client
Requirements
Excellence in Vietnamese & English.
Fresh graduate or 4th year student.
Ability to work full-time
"Get sh*t done" spirit
Radical integrity, shared responsibility and aims for excellent
Ability to work in a fast-paced, high-pressure environment.
Have a personal laptop & good internet connection at home.
Love music or having music copyright knowledge is a plus.
What We'll Provide
Competitive salary: 6.000.000 VND
High promotion opportunities, appraisal assessment every 6 months.
Work hours and days can be flexible based on student schedules.
Intensive training for tasks.
Clear opportunities for promotion and career development.
Chances to work & learn from a global team/ multi-national partners.
LINK TO APPLY Please send your inquiries and applications using this link: [protected info]