[Online-HCM] Công Ty Thương Mại Điện Tử Intrepid Asia Tuyển Dụng Thực Tập Sinh Vận Hành 2026

The team you will be part of
Our Operations Team ensures that everything runs like clockwork behind the scenes-managing warehouse activities, inventory flow, and fulfilment with precision and efficiency. From stock accuracy to timely dispatch, the team plays a crucial role in delivering a seamless end-to-end eCommerce experience. With a strong focus on process, coordination, and control, Operations keeps our promises to customers and clients every single day.
As an Operation Intern, you will take charge of
Return & Failed Delivery Monitoring
- Track and monitor all customer return and failed delivery orders across platforms (e.g., Shopee, Lazada, TikTok Shop)
- Ensure all return parcels are received at the warehouse within the expected SLA
- Flag any delays or discrepancies in return movement
- Liaise closely with the warehouse team to confirm receipt of returned items
Claims Management
- Monitor timelines for claims submission (lost or damaged return items)
- Remind Operations Executives to submit claims within platform deadlines
- Track claim statuses (submitted, approved, rejected)
- Maintain proper documentation for all claims
Reporting & Data Tracking
- Maintain daily and weekly trackers for return order status, outstanding returns, and claims raised versus pending
- Support analysis on return rate, failure rate, and loss trends
Process Improvement Support
- Identify recurring issues in returns such as delays, damages, or missing items
- Highlight operational gaps and propose improvements
- Support ad-hoc operational projects as needed
Requirements
What we are looking for - the ideal profile
With at least 6 months' experience in warehouse operations
Knowledgeable in Warehouse, ecommerce and logistics.
Must be able to work as part of the team in a fast paced and pressured environment
Intermediate proficiency in MS Office, Excel & Outlook.
Strong organizational skills with an analytical mind
Strong time management skills.
Benefits
In return, you will be getting
Operations in e-commerce is an incredibly dynamic field-marked by rapid replenishment cycles, tight fulfilment timelines, and major demand spikes during campaigns. It's fast-paced, challenging, and comes with an undeniable adrenaline rush!
Intrepid partners with leading international brands across categories such as FMCG, fashion, and electronics-each with its own unique operational needs. With multi-warehouse and omni-channel fulfilment solutions, we create the ultimate operations playground. It's a complex, fast-paced environment with plenty to learn and tremendous satisfaction once mastered-offering strong potential for career growth and development.
You don't have to manage everything in Excel, we run a lot of processes on our advanced inhouse systems and automate where we can. Many of our warehouses are fully API integrated. Of course, being precise and good with numbers will help in any system.
As we are an international company, you will work with colleagues in country who 'own' running the daily operations and driving local improvement, supported by the senior expertise of our regional team to drive system innovation and process optimizations across countries, which creates a fantastic learning environment
APPLY HERE