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What will you be doing?
As a Client Success Intern you will work closely with the Client Success Managers and support them with managing the portfolio of clients. You will have the opportunity to work alongside the CSMs on a variety of projects and tasks including, but not limited to:
Delivering a great launch experience and full onboarding,
Training end-users and ambassadors to ensure full adoption and turn them into power users,
Ensuring growth adoption and usage by showcasing our continuously innovating feature set,
Performing post-launch feature evaluation,
Building out detailed communications for each of our clients after identifying the right needs and opportunities,
Creating internal success stories to make users, champions and decision makers shine,
Collaborating with the Marketing team to build case studies and quantitative value analysis.
Tasks that you might be asked to take independently:
Send welcome e-mails to new users,
Support users with general inquiries (connection issues, usage of platform clarifications),
Prepare user communication based on our templates (newsletters, MS Teams and Workplace updates),
Be up to date with users' posts to facilitate the selection of best posts or posts that need to be reworked across all platforms,
Work with clients' data to follow the quarterly and annual KPIs,
Improve the community management by leaving comments on all platforms based on different objectives,
Pre-populate platforms with clients' content and best practices,
Help the Marketing to brainstorm on a variety of social media posts AND with the creation of use cases.
You are the perfect candidate if 📌
You are organized and energetic,
You have a proactive, hands-on, can-do attitude,
You have an interest in technology AND/OR aptitude for technology,
Your English level is advance
You are friendly, approachable and highly comfortable in customer-facing environments,
No demonstrable work experience needed but the curiosity to learn new things is a must.
What you will find at Wegrow:
A great international team in Ho Chi Minh City
Fast growing/learning environment, with strong entrepreneurial and team spirit
Our beautiful and spacious office is located right in the heart of Thao Dien (Nguyen Dang Giai St.)
The flexibility of hybrid work
Financial Compensation
Monthly contests to win vouchers up to 100€!
APPLY HERE
Thông tin chung
- Ngày hết hạn: 31/01/2025
- Thu nhập: Thỏa thuận
Tổ chức giáo dục Giới tính WeGrow Edu
Sứ mệnh của WeGrow là mang lại các giải pháp Giáo dục Giới tính toàn diện một cách hiệu quả, giúp thế hệ trẻ được phát triển không giới hạn. Chúng tôi tin rằng mỗi con người chúng ta đều có tiềm năng vô hạn để cùng mơ ước và hành động, theo đuổi hạnh phúc của chính mình. Chúng tôi luôn trung thành với sứ mệnh của mình, thúc đẩy việc "trao quyền hạnh phúc" của mỗi cá nhân và cộng đồng xung quanh họ.
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