Operation Air And Sea

Air Import:
• Receive orders from customer/ sales (free-hand shipment) and communicate with network to arrange the most suitable schedule for each shipment
• Coordinate with network to correctly issue bill of lading as per customer instruction
• Check documentation on pre-alert receipt to make sure docs are all in order
• Regular track and trace every shipment and update status to customer/ sales/ network
• Contact with co-loaders/ carriers / terminal at destination to solve problems such as, document amendment, late arrival, cargo damage... if any
• Timely and accurately submit cargo manifest to carrier/co-loader/ customs and issue arrival notice/ authorization letter to customers
• Timely and accurately issue invoices to customer/ network
• Coordinate with logistics supplier to perform a standard door delivery service for shipment with D-term
• Consult knowledge related custom regulation to other departments
• Other tasks assigned by Supervisor/ Manager
Seafreight Import:
• Receive orders from customer, sales and networks for sea import shipments to all ports and contact with relevant parties to define shipment details.
• Timely communicate with relevant parties (customer, network/GW offices, shipping lines) to arrange a most suitable shipping schedule for each shipment
• Coordinate with internal departments/oversea agents/vendors to arrange shipments (included EXW/DAP/DDP)
• Provide Shipping instruction to over sea agents and follow up on final pre-alert
• Make sure to submit manifest of every shipment before deadline
• Support customer in negotiation with carriers about closing time/ demurrage / detention/D/O extension if needed
• Regular track and trace every shipment and update cargo status to customer/ sales/ network constantly.
• Follow and complete all required KPI events in system without failure.
• Support to sales and other departments when needed.
• Comply with internal company's policies.
• Consult knowledge related custom regulation to other departments
• Other tasks assigned by Supervisor/ Manager