- We seek a skilled Operation Executive (team DD, QM) to analyze, design, and implement strategies to optimize business processes, improve operational efficiency, and drive organizational growth. Responsibilities include process mapping, identifying inefficiencies, recommending solutions, and collaborating with cross-functional teams to ensure the seamless integration of new systems and processes.
- Key Responsibilities:
+ Monitor operational indicators, coordinate with data analysis departments to find solutions to respond and improve;
+ Coordinate with departments:
Business Development, Driver Development, Quality Management, Data Analysis,... to receive information as well as process requests from the parties;
+ Making and implementing weekly/monthly plans to serve the department's goals;
+ Ensuring the successful roll out of the strategic initiatives and projects that affect operations
+ Learn information from the market, customers, drivers, competitors, ... transform raw data into insights for the issuance and application of bonus policies for partners;
+ Work closely with product team to influence product development to enhance customer experience;
+ Manage groups of drivers according to individual requirements to coordinate and ensure productivity;
+ Identify and attract qualified drivers through various channels, including job fairs, online platforms, and referrals.
+ Design and implement training programs that cover safety, customer service, and operational procedures to enhance driver performance.
+ Research and build models that predict the driver's performance over time.
+ Monitor key performance indicators (KPIs) related to driver performance and recommend improvements based on data analysis.
