OPERATION MANAGER

Dessert Bakery Café & Bar | District 1 / District 2, HCMC

"We are not looking for someone to just manage - we are looking for someone who wants to build a business."

About the Role

We are looking for a hands-on Operator / General Manager to lead the end-to-end store setup and operations of a Dessert Bakery Café & Bar.

This is not just a job - it's a chance to build a store from zero → scale → franchise model.
If you want to grow into a future business leader, this role is made for you.

Key Responsibilities

• Store Opening & Setup Management
  • Conduct location research & handle lease negotiation
  • Analyze market, competitors & customer segments
  • Manage store opening timeline and execution plan
• Interior & Equipment Setup
  • Work with contractors for interior design & construction
  • Source and purchase equipment (coffee machine, oven, fridge, etc.)
  • Optimize kitchen & bar workflow for efficiency
• Menu & Supply Chain Development
  • Collaborate on dessert & beverage menu development
  • Source suppliers & manage ingredient quality
  • Set up pricing strategy, cost control & profit margins
• Hiring & Team Building
  • Recruit baristas, kitchen staff & service team
  • Conduct interviews and onboarding
  • Train team and assign roles before opening

Supporting Responsibilities

• Licensing & Legal
  • Handle business registration & legal paperwork
  • Ensure food safety compliance & operational licenses
• Operations System Setup
  • Implement POS & payment systems
  • Build inventory, ordering & reporting systems
  • Set up cost control & sales tracking
• Marketing & Branding
  • Manage social media presence
  • Plan opening campaigns & promotions
  • Collaborate with influencers & local communities
• External Management
  • Work with landlords, contractors, suppliers
  • Handle unexpected operational issues
• On-site Operations
  • Support daily operations during launch phase
  • Improve workflow, service quality & customer experience
  • Adjust operations based on feedback