Operation Manager

Mô tả công việc
Clinic Operations & Patient Experience
Lead and oversee daily clinic operations to ensure high efficiency, productivity, and service quality across all departments.
Drive the continuous improvement of operational processes to significantly enhance the patient experience and overall operational performance.
Monitor and ensure high standards of customer service while proactively resolving any patient complaints and feedback.
Plan and manage corporate health check-up programs meticulously, ensuring smooth execution and optimal resource allocation.
Compliance & Facility Management
Ensure absolute compliance with all applicable legal regulations, healthcare standards, and internal corporate policies.
Oversee facility management comprehensively, including detailed maintenance planning and necessary infrastructure improvements.
Drive cross-functional coordination continuously to ensure seamless service delivery across all medical and administrative departments.
Human Resource Management
Plan and optimize workforce allocation strategically based on operational demand and projected business growth.
Lead the recruitment, interviewing, and selection processes for all operations staff.
Manage, coach, and develop team members actively to achieve high performance and maintain strong employee engagement.
Conduct regular performance evaluations, implement tailored development plans, and collaborate with other departments to align manpower planning with booking volumes.
Strategic Leadership & Organizational Development
Advise the Board of Directors (BOD) on operational strategies, process improvements, and standardization initiatives.
Lead or support key operational projects and change management initiatives to ensure smooth transitions and sustained growth.
Represent the clinic professionally in working with government authorities and external stakeholders.
Build and maintain a high-performance, customer-centric culture while leading by example in professionalism, integrity, and service excellence.
Yêu cầu công việc
Education & Qualifications
Bachelor's Degree in Healthcare Management, Business Administration, or related fields.
Experience & Knowledge
Minimum of 6 to 8 years of professional experience in healthcare operations.
At least 3 years of proven experience in a managerial or leadership role.
Proven track record in successful clinic or hospital operations management.
Strong experience and deep knowledge in process improvement and operational optimization within the healthcare sector.
Skills & Competencies
Good command of English and/or Japanese is required for professional communication.
Excellent analytical, problem-solving, and organizational skills.
Strong leadership capabilities with the ability to manage change and organizational development effectively.
Personality & Attitude
High level of integrity, responsibility, and self-discipline.
Highly resilient and capable of working effectively under pressure in a fast-paced medical environment.
Demonstrates strong ownership, accountability, and confident decision-making abilities.