Operation Staff - Chinese - (Fowarder Company)

Plan and arrange shipments according to customer requirements and company schedules.
Update vessel and flight schedules from shipping lines and airlines on a regular basis.
Arrange bookings, follow up on SI, VGM, Manifest (MNF), and prepare B/L and all related documents.
Coordinate with shipping lines and airlines to obtain and update freight rates for the Sales team.
Prepare Debit Notes and support the Accounting Department in following up customer payments and outstanding balances.
Coordinate with customers to follow up shipment status and ensure smooth cargo handling.
Support customers regarding empty container issues and ensure booking confirmation is properly executed.
Monitor shipment progress to ensure cargo is loaded on schedule (vessel/aircraft) and delivered on time.
Coordinate and promptly resolve issues that may affect shipment schedules or cargo handling.
Update shipment status to customers and internal teams in a timely and accurate manner.
Communicate with overseas agents regarding shipment progress and documentation.
Handle all import/export shipment procedures as required.
Follow up cargo movement and provide updates from departure until delivery to consignee.
Advise and support customers on shipping, logistics, and import/export procedures as well as related services.
Liaise regularly with shipping lines, airlines, and transport service providers to ensure smooth operations.
Handle US and Canada shipments (experience with AMS, ISF, and E-Manifest is preferred).
Perform other tasks assigned by the Operation Manager.
Detailed job scope will be discussed further during the interview.