Mô tả công việc
For over 30 years, APRIL International has specialised in providing innovative international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses worldwide. With teams operating across Asia, Europe, and the Americas, we are committed to ensuring our members have access to the best care, no matter where they are.
As part of the APRIL Group, an insurance specialist with 3,000 staff members in 20 countries, we are dedicated to simplifying insurance and delivering exceptional customer experiences.
To sustain the growth of the company as well as the expansion of our services we are currently looking for an Operations Coordinator.
Your main responsibilities are:
Medical Assistance
• Answer clients' requests either by phone or by mail. Communicate in a timely manner and liaise with clients throughout the case
• Ensure that clients' requests are fulfilled understanding the client's needs, eligibility, and coverage
• Provide a quality assistance service by selecting the most appropriate providers
• Proactively manage cases using our system and communicating with all relevant departments
• Provide clients with advice and make helpful recommendations
• Escalate and work on the resolution of complex cases with your supervisor
Customer Support/ Claim
• Handle hospitalization pre-approval by checking the eligibility of coverage and providing close case handling monitoring throughout the process
• Coordinating with our in-house medical team and making sure the costs are reasonable and customary.
• Deal with customers by email and by phone and coordinate with our Assistance team to place letters of guarantees to medical providers and local agents worldwide
• Keep updated the monitoring record daily and make sure all the steps of the process are followed
• Process original invoices in our case-handling system
• Assist the Operation Manager on special projects
• Contribute to other office activities upon request according to workload and priorities.
Yêu cầu
Qualifications:
• Bachelor's degree in Business Administration or equivalent
• 3 years experience in a customer-driven role
• Willing to work in shift rotation including weekend shifts, working 4 days a week (3 days in followed by 3 days off) either from 7.30 am to 7.30 pm or 7.30 pm to 7.30 am
• You are fluent in both written and spoken English
• You have excellent communication, interpersonal and analytical skills
• You are customer minded, flexible, and able to work under pressure
• Knowledge of Computer PC, MS-office, Internet, E-mail
What we offer:
• You will be trained and coached to become proficient in a sought after profession
• You will integrate into a dynamic and committed team of young professionals
• You will be offered development and career opportunities in a fast-growing tech-driven company.
By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at [protected info] and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.
Quyền lợi
Thưởng
Salary will be commensurate with qualifications and experience
Đào tạo
Opportunities to be trained in the professional environment to maximize your potential
Khác
Professional, dynamic working environment
Thông tin khác
NGÀY ĐĂNG
13/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
English, Customer Support, Administration, Business Administration, Chăm Sóc Khách Hàng
LĨNH VỰC
Bảo hiểm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
Tầng 2, Tòa nhà Lafayette, số 8, Đường Phùng Khắc Khoan, Phường Đa Kao, Quận 1, TP Hồ Chí Minh
- 1.
Tầng 2, Tòa nhà Lafayette, số 8, Đường Phùng Khắc Khoan, Phường Đa Kao, Quận 1, TP Hồ Chí Minh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 13/12/2025
