Operation Staff & Customer Care Upto $800

- Coordinating and confirming all ground services such as transportation, local experiences, and day activities according to the approved itinerary.
- Managing communication with guides, drivers, and suppliers to ensure clear understanding of daily schedules and service standards.
- Monitoring day-to-day trip operations to ensure services run on time and meet company quality expectations.
- Handling last-minute changes or special requests from guests, ensuring quick and effective solutions.
- Supporting guides with updated tour information, guest preferences, and logistical arrangements.
- Checking service vouchers, pick-up times, and coordination details to prevent operational errors.
- Gathering post-service feedback from guides and suppliers to help maintain and improve service quality.
- Assisting with payment follow-ups, supplier documentation, and other administrative duties as required.
- Building and maintaining strong, positive relationships with guides and local partners across destinations.