Operational Manager

Mô tả Công việc
Job Summary:
We are looking for an experienced, hands-on, and dynamic Operational Manager to lead and oversee the overall operations department. The successful candidate will be responsible for managing daily operations, optimizing processes, and ensuring operational efficiency across all teams. A strong command of English is essential for effective communication with internal teams, clients, and international partners. This role requires a proactive leader who can drive performance and support cross-functional collaboration to meet organizational goals.
Key Responsibilities:
- Lead, manage, and supervise the entire operational department, including import/export sea freight, logistics, warehousing, and customer service teams.
- Take a hands-on approach to resolving operational challenges, supporting staff, and ensuring smooth day-to-day workflow.
- Develop and implement operational policies, procedures, and best practices to improve efficiency, reduce costs, and enhance service quality.
- Monitor and analyze operational performance metrics and KPIs to identify areas for improvement.
- Coordinate with other departments such as sales, finance, and compliance to ensure seamless workflow and support business objectives.
- Oversee resource allocation, including staffing, equipment, and technology to optimize department productivity.
- Ensure compliance with industry regulations, company policies, and safety standards.
- Manage budgets and control operational costs while maintaining service quality.
- Foster a collaborative and motivated team environment through hands-on leadership, coaching, and performance management.
- Drive continuous improvement initiatives and implement new technologies or systems to enhance operational effectiveness.
- Prepare and present regular reports to senior management on operational status and progress against targets.