Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role will help ensure the successful implementation of all changes within OP
Job Responsibilities / Phạm vi công việc
Change Strategy & Delivery
• Implement change management plan to foster a positive change mindset within the division and plans tailored to operational project.
• Involve in change impact assessments and stakeholder analyses to identify key areas of focus.
• Manage the division's implementation roadmap, ensuring alignment with strategic goals and timely execution.
• Follow change direction & framework to plan communication and engagement activities across the change life cycle (from readiness and deployment to post-implementation adoption)
Stakeholder Engagement
• Partner with
project managers,
business leaders, and HR to ensure alignment and support for change initiatives.
• Collaborate with business process owners to create and manage a clear communication plan, ensuring consistent messaging and stakeholder alignment.
• Act as a trusted advisor and coach to senior leaders and people managers to help them fulfill their change leadership roles.
Communication & Training
• Design and deliver tailored communication strategies, stakeholder engagement plans, and executive alignment materials for diverse business audiences.
• Collaborate with training teams to develop and implement learning programs that support capability building.
• Facilitate training and development programs to equip employees with the skills needed to adapt to new processes and technologies.
• Collaborate with internal team for production plan
Change Readiness & Adoption
• Collaborate with Monitor and evaluate the effectiveness of change initiatives, using feedback and data to make informed adjustments.
• Track adoption metrics and feedback to continuously improve change interventions.
• Facilitate stakeholder workshops, focus groups, and feedback sessions to enhance engagement and refine change approaches.
Governance & report
• Participate in change governance forums and provide regular updates on change progress, risks, and outcomes.
• Ensure compliance with Prudential's change management frameworks and standards.
• Perform other duties as assigned by the Line Manager or Company Management.
Job Accountability / Trách nhiệm chính
This role is:
• Accountable for the successful change management initiatives within the division.
• Accountable for fostering a positive change mindset within the division.
• Develop and maintain a change management framework for the Operations division
• Accountable for Operations division's implementation roadmap
Accountable for the performance of OP's change management
Performance measures
Change readiness (awareness/ adoption/ retention) of the Operations division
