Operations/ Doc Logistics Staff - Nhân Viên Chứng Từ Xuất Nhập Khẩu

Air Tiger Express Logistics Vietnam, branch of a long-established USA logistics company, is now looking for an Operation / Documentation staff for HO CHI MINH office.
What you will be working on:
• To be well familiar with AMS / ACI filing process for all shipments to TPS/CAN ports sector.
• To be responsible for the operational results and administration of all containers services, traffic and network connections, provide the highest level of service at the lowest cost.
• To provide a consistently high level of service to internal and external customers.
• Minimize risk by dealing with vendors and carriers to reduce delays, diminish claims and maintain security.
• Handling claims, complaint and queries and proactively following through to resolution for Customer satisfaction purpose.
• To offer schedule information, service parameters, and release and cut-off information, shipping instructions (bookings), changes in destination, delays in transit, and customer inquiries or complaints.
• To respond in a timely manner to queries (both internal and external) pertaining to export documentation issues and to strive at all times to meet established quality guidelines.