Operations Executive

Mô tả Công việc
Operations Tasks (80%):
· Together with Brand Manager/Operation Manager develop and monitor closely trading plan, action plan and incentive program to achieve sales target
· Update and prepare daily, and monthly quantitative and qualitative reports for all stores
· Control and maintain approved annual and monthly store budget for retail operations
· Monitor operations status of the stores and provide recommendations or solutions to improve retail operation regularly to Brand Manager/Operations Manager
· Ensure that all operation activities are compliant with company's policies, company's procedures and local legal frame
· Ensure all operational policies and procedures are thoroughly communicated to all retail sale team in a timely manner thru mails, memo and notices.
· Work with Brand Manager, Product Assistant and VM Executive to establish systematic and updated trainings for every staff
· Monitor and control stock level and give suggestions on extra orders or stock consolidation according to trading plan and current performance.
· Support SM/ASM to maintain high level of customer service and liaise with CRM to provide after sale's service and customer's feedbacks
· Work with PMD on any maintenance needs according to brand's standard and all issues are addressed to a timely manner.
· Collaborate with PMD on store relocation, store re-sizing, store renovation and new store opening and assist on set up of store operations
Administration Tasks (20%):
· Responsible for consolidating uniform orders for all retail staffs
· Manage the order of stationary and retail equipment effectively
· Support for all administration work for staff sales operations
· Attend floor for urgent situations relating to client service