Operations Manager, Credit ServicesNGÂN HÀNG TNHH MTV HSBC (VIỆT NAM)
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản lý điều hành, Lương cao, Ngân hàng/ Tài Chính, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 01/07/2024
Hạn nộp: 20/07/2024
Mô tả công việc
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as an Operations Manager, Credit Services
Principal Accountabilities
Impact on the Business/Function
Is responsible for ensuring the teams deliver in line with its demand statements
Is responsible for planning and prioritisation of day to day services across teams
Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures
Customers / Stakeholders
Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
Is responsible for identifying opportunities to improve service Quality across teams
Leadership & Teamwork
Establishes the goals for Team members and manages their performance.
Support LM for the coaching and development of individual team members and the overall development plans of the teams
Is able to recruit team members within agreed headcount plans as directed by the Line Manager
Is accountable for the cascade of communication across teams
Operational Effectiveness & Control
Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
Manages resources across teams to ensure performance levels continually meet agreed standards
Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner
You are encouraged to apply via this URL: mycareer.hsbc.com/en_GB/external/PipelineDetail/Operations-Manager-Credit-Services/222171
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as an Operations Manager, Credit Services
Principal Accountabilities
Impact on the Business/Function
Is responsible for ensuring the teams deliver in line with its demand statements
Is responsible for planning and prioritisation of day to day services across teams
Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures
Customers / Stakeholders
Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
Is responsible for identifying opportunities to improve service Quality across teams
Leadership & Teamwork
Establishes the goals for Team members and manages their performance.
Support LM for the coaching and development of individual team members and the overall development plans of the teams
Is able to recruit team members within agreed headcount plans as directed by the Line Manager
Is accountable for the cascade of communication across teams
Operational Effectiveness & Control
Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
Manages resources across teams to ensure performance levels continually meet agreed standards
Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner
You are encouraged to apply via this URL: mycareer.hsbc.com/en_GB/external/PipelineDetail/Operations-Manager-Credit-Services/222171
Yêu cầu công việc
· Minimum 3 years' experience in operations or in a directly related business/function.
· Minimum 2 years' experience in leading a team.
· Clear understanding of multiple operational workflows and associated operational controls.
· Proven track record towards high level of customer service.
· Experience with credit admin, credit & lending operations is prefferable
· Effective communication skills.
· Strong interpersonal skills.
You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited
· Minimum 2 years' experience in leading a team.
· Clear understanding of multiple operational workflows and associated operational controls.
· Proven track record towards high level of customer service.
· Experience with credit admin, credit & lending operations is prefferable
· Effective communication skills.
· Strong interpersonal skills.
You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited
Quyền lợi được hưởng
Thưởng
13rd Salary Payment
Chăm sóc sức khoẻ
Insurance
Giải thưởng
Incentive bonus
13rd Salary Payment
Chăm sóc sức khoẻ
Insurance
Giải thưởng
Incentive bonus
Thông tin khác
NGÀY ĐĂNG
20/06/2024
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Phân Tích & Báo Cáo Tài Chính
KỸ NĂNG
Operational Management, Leadership, Operation Control
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
20/06/2024
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Phân Tích & Báo Cáo Tài Chính
KỸ NĂNG
Operational Management, Leadership, Operation Control
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
Nộp hồ sơ liên hệ
NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM)
Giới thiệu công ty
NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) việc làm
Tòa Nhà Metropolitan, 235 Đồng Khởi - Phường Bến Nghé - Quận 1 - TP. Hồ Chí Minh
Quy mô: Từ 1000 - 5000 nhân viên
Việc làm tương tự
Nhân Viên Bán Hàng Mỹ Phẩm Xoay Ca Full-Time
Kedma Vietnam - Công ty Cổ phần OJRT Beauty
Thu nhập từ 10 triệu - 30 triệu VNĐ
Hồ Chí Minh, Đà Nẵng, Đồng Nai
17/07/2024
Chuyên viên tư vấn căn hộ - không yêu cầu kinh nghiệm (có hỗ trợ lương cứng)
CÔNG TY CỔ PHẦN ĐẦU TƯ DỊCH VỤ SAIGON REAL
Từ 6 triệu - 18 triệu VNĐ + Hoa hồng + Thưởng
Hồ Chí Minh
18/07/2024
Quận 1 - Nhân Viên Tư Vấn Bán Hàng Qua Điện Thoại/Call Center/Telesales - Thu nhập hấp dẫn
CÔNG TY TNHH MTV HEALTHPOST
8.400.000 - 9.000.000 VNĐ + Thưởng KPI
Hồ Chí Minh
02/08/2024
Nhân Viên Tư Vấn Chốt Đơn/ Telesale - Thu nhập TB 15-20 triệu/tháng
CÔNG TY CỔ PHẦN BPO MẮT BÃO
15 triệu - 20 triệu VNĐ
Hồ Chí Minh
29/07/2024
CLM Case Manager Client Onboarding Processor
NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM)
Thỏa thuận
Hồ Chí Minh
20/07/2024
Operations Manager
CÔNG TY TNHH DỊCH VỤ MASTERISE THEME PARK
Thỏa thuận
Hồ Chí Minh, An Giang
31/07/2024
Operations Manager, Customer Due Dilligence - Retail
NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM)
Thỏa thuận
Hồ Chí Minh
25/07/2024
Content & Communications Manager
International School Ho Chi Minh City
Thỏa thuận
Hồ Chí Minh
12/07/2024
Vị trí Operations Manager, Credit Services do công ty NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Operations Manager, Credit Services hoặc công ty NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) ở các link phía trên
Giới thiệu công ty
NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) việc làm
Tòa Nhà Metropolitan, 235 Đồng Khởi - Phường Bến Nghé - Quận 1 - TP. Hồ Chí Minh
Quy mô: Từ 1000 - 5000 nhân viên