Operations Manager

• In charge of delivery operations regarding fleet performance & infrastructure and live operations;

• Plan with Head of Department in BU to deploy big campaigns with the shortest SLA committed.

• Manage day-to-day BU operations including: merchant termination or suspension strategy, CRM verification, Merchant Experience, design new strategies to increase sales of our merchants, Merchant Onboarding launching new products to benefit our merchants

• Communicate/ Advise frequently with our partner cate family to keep them updated on technical best practices and new technical developments, while capturing their feedback to further enhance their experience .

• Work closely with the sales team cross-functional leaders and regional stakeholders based in MoMo in developing business-wide operational strategies.

• Drive data-driven decision making and practices within the cross-functional team through strong project management practices.

• Continuously improve the structure of the local team and manage it for maximal cooperation and productivity.

• Analyze, optimize and develop process flows, SOWs and operations team member tools.

• Design process improvement/procedure within the organization to ensure smooth roll out of features/tools and drive adoption

• Establish and maintain business standards for accuracy, productivity and reliability. Controlling Operation Budget (Contract, ERPs, POSM, Campaign...)

• Prepare annual performance review and reevaluate processes.

• Perform ad-hoc duties assigned by management.