Operations Manager

* Role Summary
As an Operations Manager in our newly established forwarding company, you will play a key role in setting up the operations function from the ground up. This role combines hands-on execution with process development, and offers the opportunity to grow into a leadership position as the company expands.
* Key Responsibilities

• Set up operational processes, SOPs, and workflows for ocean freight forwarding.
• Handle bookings with carriers/agents, confirm schedules and space allocation.
• Coordinate with warehouses, truckers, and customs brokers for cargo receiving, container loading, and clearance.
• Prepare and review shipping documents (B/L, invoices, packing lists) and ensure accurate system entries.
• Manage cost settlements, invoicing, and documentation for audit compliance.
• Act as the main contact for clients and overseas agents regarding shipment status and problem resolution.
• Monitor operations performance, troubleshoot issues, and continuously improve processes.
• Build and lead a small team as the company grows.