OPERATIONS SUPERVISOR - WOODCHIP INSPECTION (Chinese Speaking)

JOB PURPOSE
We are looking for an Operations Supervisor to support our Natural Resources business, with a focus on woodchip inspection and related services.
The role is responsible for supervising assigned operations, maintaining strong relationships with existing clients, ensuring service quality, and coordinating with internal teams to deliver services accurately and on time.
The successful candidate will also play an important role in identifying additional inspection and testing opportunities from existing customers and supporting sustainable business growth.
Reporting to: SBU Manager
Function: Natural Resources
Sub-function: Forestry - Fumigation - PCO
KEY RESPONSIBILITIES
1. Operations & Service Delivery
Supervise the implementation of operational SOPs for assigned jobs.
Ensure inspection activities are carried out in accordance with company procedures and customer requirements.
Work closely with the QA team to develop and improve SOPs based on specific client requirements.
Monitor job progress and ensure services are delivered accurately and on schedule.
Control job-related costs and resources to maintain operational efficiency.
2. Customer Relationship Management
Maintain and develop strong relationships with existing customers.
Communicate with clients on a daily basis to provide updates and follow up on job progress, both on-site and from the office.
Understand customer requirements, feedback and operational concerns.
Coordinate timely corrective actions when customer complaints or service issues occur.
Maintain a high level of customer satisfaction and support long-term customer retention.
3. Business Development Support
Identify potential opportunities for additional inspection, testing and related services from existing customers.
Support revenue growth from existing accounts.
Share market information, customer needs and business opportunities with relevant internal stakeholders.
Support the Sales team in marketing activities such as seminars, workshops and customer events.
4. Internal Coordination
Coordinate closely with Operations, Laboratory, Administration/Customer Service, QA and other relevant teams to ensure smooth service delivery.
Communicate customer requirements clearly to internal teams.
Work with branches, affiliates, subcontractors and other business units when required.
5. Reporting
Prepare weekly highlights, monthly reports and other reports requested by the SBU Manager.
Provide updates on customer requirements, market information, operational issues and business opportunities.
Ensure reports are completed accurately and submitted on time.
6. Other Responsibilities
Perform other duties and assignments as instructed by the SBU Manager.
Travel to customer sites and operational locations when required.