Operations Team Lead

Job description The Operations Team Lead is responsible for driving driver acquisition growth and managing recruitment operations across Hanoi and Northern provinces. This role focuses on recruitment strategy execution, team management, operational optimization, and ensuring sustainable supply growth aligned with business targets.
Driver Acquisition &
Growth
Own driver acquisition targets and recruitment cost performance across assigned regions.
Develop and execute monthly/quarterly recruitment plans.
Monitor recruitment funnel performance and optimize channel effectiveness.
2.
Recruitment Channel
Development
Manage and optimize recruitment channels including online, offline, referral, and B2B partnerships.
Collaborate with internal teams to improve lead generation quality and conversion efficiency.
Expand strategic recruitment partnerships and supply sources.
3. Budget &
Performance Management
Plan and control recruitment budgets across channels and activities.
Track recruitment ROI and propose optimization plans when needed.
Provide regular performance analysis and reporting.
4. Team Management &
Development
Lead and manage Acquisition, Telesales, and Driver Onboarding teams.
Set KPIs, conduct performance evaluations, and coach team members.
Support team capability building and succession development.
5.
Decal Truck Program
Management
Manage and monitor the Truck Decal program across Northern provinces.
Ensure decal installation targets are achieved for newly activated drivers.
Supervise decal collaborators and ensure compliance with operational standards and processes.
6.
Operational
Excellence
Review and improve recruitment SOPs and operational workflows.
Identify bottlenecks and implement process improvement initiatives.
Coordinate with cross-functional teams to enhance recruitment tools and operational efficiency.
7. Reporting &
Strategic Planning
Deliver periodic operational and recruitment performance reports.
Provide insights and strategic recommendations to management for continuous growth improvement.
Job requirement
Strong problem-solving mindset with a goal-oriented approach.
Strong analytical skills with the ability to make data-driven decisions.
Ability to leverage AI technologies to optimize workflows and improve productivity.
Strong teamwork and cross-functional collaboration capabilities.
Good planning, goal-setting, and execution skills.
Ability to monitor, evaluate, and continuously improve operational performance.
Strong communication and negotiation skills.
Leadership capability with experience in team development.
Minimum 3 years of experience managing a team of 3-4 members.
Benefit
Salary: Negotiation
Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance.
Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer).
Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.