Operator Supervisor

​1. Operation
​Conduct shift briefings to communicate hotel activities and operational requirements.
​Direct, supervise and coordinate activities in the Telecommunications department.
​Develop and implement procedures for proper handling of in and out-going telephone calls, faxes, rental equipment, and other telecommunication services.
​Handle guests' needs and complaints tactfully and efficiently. Investigate complaints regarding telecommunication services and operators and technicians, take appropriate actions.
​Organize and conduct regular meeting for all Telecommunication staff to facilitate communication and a smooth operation.
​Manage and monitor the operation of all equipment, software, hardware to that all units are in good working condition and properly installed. Ensure preventive and corrective maintenance of all telecommunication equipment and maintain logbook of equipment performance report.
Investigate and report software problems to respective vendors, coordinate interface problem solving with the hotel's System Manager.
​Maintain records to process telephone calls in the billing system.
​Prepare and controls departmental budgets.
2. Team Management
​Identify and develop team members with potential.
​Conduct performance review with the team.
​Constantly monitor team members' appearance, attitude and degree of professionalism.
​Prepare and conduct detailed induction programs for new employees.
​Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.