Order Management Staff _ Sale Support

POSITION BACKGROUND
This full time position reports directly to the Customer Service & Vietnam Manager and is responsible for providing administrative, clerical services and reporting for the Customer Service function.
DUTIES & RESPONSIBILITIES
a. Manage administrative duties - order entry, stock receipt, creating shipments, order checking, invoicing, order cross-checking.
b. Oversee the retail key orders end-to-end process, co-ordinate and work closely with Junior Customer Service.
c. To successfully co-ordinate and manage project orders
d. Manage customer queries - via emails and verbally, all website enquiries.
e. Develop weekly and monthly reports for appropriate managers.
f. Communicate and co-ordinate with internal departments, Liaise with warehouses and couriers to track shipments and resolve delivery issues.
g. Assist in resolving returns, warranty claims, and stock discrepancies.