Outlet Manager/ Quản lý Nhà hàng (Ciela Bar & Dining)

• Effectively manage the restaurant by ensuring the following:
*Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
*Adhere to opening and closing procedures
*Adhere to bill paying procedures
*Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
*Personally meet and farewell a minimum of 80% of your customers
*Encourage and motivate staff to provide optimum service during all shifts
• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
• Develop and implement Promotions Calendar for F&B products in restaurant
• Manage special event concepts
• Anticipate market changes and review operations when necessary
• Conduct competitor analysis
• Create positive publicity opportunities
• Manage customer database and utilize effectively
• Up-sell property facilities
• Actively pursue cost saving measures
• Recycle wherever possible
• Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
• Manage wage and beverage cost
• Forecasting
• Stock control
• Analyze food and beverage statistics through point of sale system
• Works with Superior on manpower planning and management needs
• Works with Superior in the preparation and management of the Department's budget