p&c Executive, people excellence full-time 2024Tập Đoàn Nước Giải Khát Suntory Pepsico Vietnam Beverage

Job Responsibilities
P&C Generalist Services support
Provide P&C administrative and transaction support to different customer groups
Documents all inquiries (phone calls/requests) and escalates complex cases to appropriate Tiers
Manage general P&C Services processes like employee data, org charts, P&CIS and enabling technology queries, vendor management, voluntary separation, talent and learning admin, compensation and benefits admin
Meets defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries
Supports ad hoc projects and activities related to P&C department
Customer Contact
Be the first point-of-contact regarding all employee queries and perform transactions in P&C systems
Act as the primary liaison between employees and other P&C service Tiers including Local People Excellence Team and CoE Specialist Services and support the escalation of issues to BPs and COEs as needed in line with the operating, service delivery and governance models
Continuous improvement
Maintain and Provide P&C Metrics: Track and analyse data regarding staffing, retention, turnover, exit interviews, and other information necessary and provide insights for people decisions Meet defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries
Assists in the continuous development and improvement of people information and processes
Others tasks will be assigned by Line Manager
Skills And Experience
University graduate
Knowledge of fundamental P&C practices including employee data, talent, learning, performance, recruitment and compensation
Strong organizational, time management skills
Excellent written and English/local spoken language skills with an ability to understand employee queries and interact with different stakeholder in P&C and business
Possess strong technical acumen, including Excel, PowerPoint and P&CIS (SAP SuccessFactors and ServiceNow experience a plus)
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