P&C Executive, People Excellence - Payroll & Benefits

Suntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: to inspire the brilliance of life, by creating rich experiences for people, in harmony with nature.
Suntory PepsiCo Vietnam Beverage (SPVB) is a strategic alliance between PepsiCo Inc. and Suntory Holdings Ltd. since 2013.
At Suntory PepsiCo VietNam Beverage, we are committed to creating a diverse, equitable, and inclusive workplace for all employees. We strive to provide equal opportunities for employment, development, and advancement regardless of race, color, religion, gender, gender identity or expression, sexual orientation and age. We are continuously working to cultivate an environment that is free from discrimination, harassment, and bias, and we welcome all individuals to apply for roles at Suntory PepsiCo.
Job Responsibilities
1. Payroll & Benefits Administration support
- Independent and timely execution of tasks of the assigned processes relating to Payroll and Benefits Administration
- Manage specialist processes of payroll administration, leave and time management as needed, benefits administration end to end process and vendor performance management
- Takes responsibility for managing, and completing requests to provide high-quality service to employees and colleagues for Payroll and Benefits Administration
- Forwarding of complex requests to ensure issue resolution - most prominently to Reward COEs, Talent Acquisition CoEs
- Develops key-user guides for frequent questions on Payroll and Benefits administration
2. Customer Contact
- Liaises with other tiers of service delivery - in particular People Excellence teams and CoE Total Rewards, Talent Acquisition specialists to ensure query resolution
3. Improve customer experience and services
- Contributes to the development of P&C Services knowledge database, with focus on Payroll & Benefits administration
- Supports continuous process improvement initiatives by identifying opportunities and developing solutions for the specialist area(s)
- Participates on governance forums and teams as the subject matter expert for the chosen area with the ability to make process improvement recommendations
4. Others tasks will be assigned by Line Manager