Pandora Store Supervisor - Cửa Hàng Trưởng

Guide team and set best practices
Ensure grooming and service standards are aligned and maintained
Mentor and provide coaching for new hires, under performing staff and existing staffs on selling skills and product knowledge
Prepare for newness, event or promotions and share information with team
Set clear communication with all the team members through daily briefings on sales targets, action plans and focus of the week
To prepare rostering duties and ensure there are sufficient manpower at all times
Provide excellent customer experience and lead by example
To handle and resolve customer complaint or any other relevant issue
Identify challenges, missed opportunities, gaps and follow up with action plans
Ensure all inventory and cash holdings are accurate
Ensure appropriate care and management of stocks are executed
Receive inventory from warehouse or other locations and ensure accuracy
Be aware of the mall surroundings and promotions and vocalize to Management team.
Ensure and check that the store is in it best working condition. Lightings, housekeeping, etc.
Manage packaging, catalog, miscellaneous orders
Feedback on top sellers, slow moving products and stock on hand level to Retail Manager
Ensure Visual merchandising works are updated and maintained by team
To submit all relevant trade reports to Operations Manager
Performs all other duties as assigned by Operations Manager