Partner Collection Manager

Would you like to grow with one of the best leading insurance company in the world?
Would you like to develop yourself in a dynamic and open environment?
If YES, Prudential Assurance Vietnam is looking for you!
Prudential At a Glance
Being one of the leading life insurers, Prudential Vietnam is privileged to provide insurance services to millions of Vietnamese people. Prudential Vietnam has one of the largest market share in the life insurance market with a wide range of products.
We are proud of being an Employer of Choice thanks to our great values and benefits given to our employees. Our reputation and success are built upon the talent and commitment of our people. We set the promise to our employees that we care and share in the open environment with the culture, vision and mission throughout four values:
- Enjoy work, enjoy life
- Lead the game
- Grow endlessly
Working with Prudential as Partner Collection Manager means becoming a part of a prestigious global financial services group and an exciting vision: to be the leader in helping customers achieve their long-term financial goals and manage activities of Premium Collection Team in conformity with approved policies, guidelines and objectives with a view to better serving customers in an effective and efficient manner
Accountability
- To drive Premium Collection performance, ensure smooth team operation towards achieving pre-set BAU targets such as C-Sat, productivity, E2E TAT, pending rate, accuracy rate, budget & expense control
- To run initiatives/projects for more PC effectiveness & efficiency such as enhance PC web for auto application premium to system, work with partners to do real time transactions, execute initiatives to improve home collection services
- To deploy new premium collection channels
- To participant to implement Strategic projects such as Contact ability, Premium/cashless collection, PS process improvement, Banca premium collection supports
- To build and develop team. Provide assistance and support for Customer Retention team effective performance, people coaching and engagement. Be able to back-up Section Head when needed
Key responsibilities
- To ensure Initial and Renewal premium paid by customers via Partners (bank, VNPost, POS,...) are collected and applied to system as pre-set workflow. To maximize team performance for achieving Business as usual KPIs & targets
- To resolve customer complaints or operational issues quickly and effectively
- To deploy assigned projects timely and gain expected results
- To ensure Operating Manual is updated timely and well-communicated to relevant. To ensure quality control, risk & compliance management included in Partner Collection operation
- To best use of Premium Collection cost
- To coordinate with Finance to maintain good working and supportive relationship with Partners
- To work with IT for building and enhancement system as well as fixing errors
- To ready back-up, support colleagues and Section Head
- To actively contribute to build and implement Section engagement activities
- Others: to be assigned by the Line manager or Company's management (if any)