Partnership Development Officer / Chuyên viên Phát triển Kênh Đối tác

Mô tả công việc
Job Purpose: This role is responsible for serving as the operational backbone of the Partnership Development team, supporting line manager in the day-to-day execution, coordination, and administration of the Company's partnership channels. This role is the engine that keeps partnerships running smoothly, ensuring partners receive timely, high-quality support, that data and reports are accurate, and that all operational activities are executed with precision and follow-through.
This is a hands-on, detail-oriented, and relationship-driven role that requires strong execution skills, a service mindset, and a genuine passion for building connections that drive business growth.
MAIN REPSONSIBILITES:
A. Partnership Operations & Day-to-Day Support
Serve as the first point of contact for assigned partners, handling daily inquiries, requests, and follow-ups promptly.
Ensure smooth execution of campaigns, launches, training, events, and incentive programs.
Prepare and maintain agreements, onboarding checklists, logs, minutes, and correspondence.
Monitor and follow up on commitments from meetings to ensure timely delivery.
Attend partner meetings and reviews with or on behalf of the team lead; prepare minutes,
coordinate logistics, and support proposals/documentation.
Collect frontline insights on product, process, and service quality, and relay them for
strategic consideration.
Maintain proper filing of contracts, licenses, regulatory submissions, and communications.
Monitor spend against approved budgets and flag variances.
Assist with logistics, venues, invitations, materials, and execution.
B. Sales Support & Partner Activation
Provide partners with product info, sales tools, and promotional materials.
Track partner/staff activity and flag issues with proposed actions.
Conduct product knowledge and basic sales training sessions.
Distribute sales kits, decks, brochures, and toolkits.
Support contests and incentive schemes, including tracking, payouts (optional), and communication.
Address pending proposals, incomplete applications, and not-in-good-order cases to improve conversion.
C. Performance Tracking & Reporting
Collect and analyze partner sales data (FYP, policy count, activation, persistency, KPIs).
Create regular reports for team lead and executive management.
Flag early warning signs of underperformance or lapse risk.
Keep partner contacts, activities, agreements, and correspondence up to date.
Assist in drafting business cases, proposals, and presentations for stakeholders.