Payroll Team Lead, Sea2 (Vietnam, Thailand, Indonesia)

Reports To: My Pay Lead, SEA
Location: Ho Chi Minh Office
BASIC PURPOSE OF THE POSITION
This position is responsible for:
The effective and efficient management support and delivery of payroll processes in Indonesia, Thailand, and Vietnam (SEA2 - ID, TH and VN) payroll for approximately 5200 employees including Core workers with various, separate union agreements.
The position will be responsible in managing the day-to-day operations of the payroll team. This role works with the My Pay Southeast Asia and Regional Leads as well as People Team stakeholders split across a management team based in Indonesia, Thailand, and Vietnam locations.
The Shared Services Scenario
The Shared Services business model creates a new and invigorating change into the market. Although, together with these, complexities in the various aspects of the functions, reporting structure, time and schedules arise; a multi - cultural environment emerges where people interface with counterparts from the different parts of the globe, a matrix reporting structure becomes a reality and where culture, time and schedules merge to be able to perform excellent customer service and ensure superior operations delivery.
PRINCIPAL ACCOUNTABILITIES
1) People Services Team
- Manage the relationship with SEA2 People Team to ensure agreed processes and services are delivered in line with agreed service levels, customer service and key performance indicators
2) Payroll Expertise & Knowledge
- Maintain an up-to-date knowledge of SEA2 payroll processes and regulations to ensure accuracy & compliance, and stay abreast of changes required; reflecting in accurately maintained Process Documentation
3) Managing Payroll Service Delivery Team
- Direct supervision of day-to-day activities of the Payroll Service Delivery team with emphasis on accurate & timely processing of all payroll-related transactions.
4) Continuous Improvement
- contributes to an environment that is passionate about simplification, and seeks ways to make the process and service simpler and more cost effective for the business
5) Controls & Compliance
- Ensures payroll is run in line with internal and external controls requirements
6) Internal Relationship within the SEA2 People Services Team
- Foster strong relationship within people services team colleagues and represent the team in ID, TH, VN People Services leadership across other workstreams.
Safety, Security, Environment & Compliance
In addition to the above principal accountabilities, all employees of Mondelez are responsible for upholding the following core pillars of our organization and culture:
Safety, Security & Environment - Support and actively participate in the sites Safety, Security and Environment Management systems and programs to drive a safe working culture that complies with regulatory and Mondelez standards and delivers zero accidents.